The STB’s hold a one year warranty only in case a manufacturing defect is detected in the STB. If the box or other equipment gets damaged due to any other condition (willful damage, negligence),the company will not be liable to pay any losses to the customer.
Only in case a manufacturing defect is detected in the STB, the company will get the STB rectified through the vendor and will be providing a substitute box to the client till the rectified box is not re installed.
50% of the security deposit will be refunded to the client upto 1 year from the date of installation.
25% of the security deposit will be refunded to the client upto 2 year from the date of installation.
No refund on the security deposit will be made after 2 years of installation has lapsed.
Refund of the STB’s will be made subject to no wear and tear losses found at the time of return.